Frequently Asked Questions
Below is a collection of various questions that we hear all the time in relation to our service and working with virtual staff. Please be sure to read through all of these questions and answers before signing up for our service, so that you can really understand the benefits of using the service to save you valuable time when searching for virtual staff.
If after reading through them, you have any further questions, don’t hesitate to contact us directly.
We don’t directly train the VA for you. However, please do understand that all the VAs selected by the Virtual Staff Finder service to be on our database will already have had a certain amount of experience in the roles you need them to fulfill for you – that you can be assured of. However, as all relationships are different and every entrepreneur has different ways they want things to be done, you will no doubt have to spend some kind of time training them at first, especially on any specific tasks to you or your business. Once they learn how you like things done, they’ll be off to the races!
No. The VA you select using our service is your direct employee. They don’t work for us, they work for you – it is between the two of you how much, when and any other details surrounding their pay.
This should certainly not happen on a regular basis. Except for the odd occasion when your VA might ask for simple clarifications on things, your Philippine-based virtual assistant found through the Virtual Staff Finder service will be fluent in English with very good communication skills, both written and verbal. They will also have experience in their respective roles for you, too.
This doesn’t happen very often. However, should you not select your VA from the first batch of final candidates that we provide you, we will, as part of our 10-day guarantee, present you with another three candidates, free of charge. Following this, if you still cannot decide on hiring a VA from the second batch of candidates and want us to continue to look for you, you will need to sign-up for the service again.
If for whatever reason you do not want to continue with the VA that you select, within 10 days of the day that you hire them, we will select another three candidates for you to meet with, so you can choose another – completely free of charge. If you make this decision, however, after the 10 day period, you will need to sign-up for the service again, should you want to utilize our service to find another virtual staff member. Please note we do not offer a money-back guarantee.
For now, we are only sourcing for WordPress Developers. Other types of developers are very in demand in the market and are becoming very difficult to find since they also demand higher rates.
We have a discounted rate for our returning clients. If you plan to sign-up more than once, please inform our team so we can send you the discounted link.
One sign-up is good for one role. One sign-up entitles you to a selection of three candidates which you can hire.
We sure do. You can signup and start earning commissions by clicking here.
We do provide part time VAs but many candidates are more interested in full-time and long term positions. You can later move your VA to a full-time position in the future and this must be specified in your job description.
Hiring a virtual employee is not normally as easy as most people think it is. There is a lot that should go into the process, such as searching job boards and other freelancing websites, short-listing applicants, interviewing, background checks, collecting references, testing, etc. While we do offer a discount for our returning clients, we do not offer a discount for hiring multiple VA’s.
Working with virtual staff does need to be done in the right way. Especially in the beginning – but, this can also be said if you were to work with somebody in the same office, in a similar close professional relationship. We suggest you build up trust slowly, but surely over a certain amount of time, before giving any overly sensitive information (such as copies of passports of credit card statements, etc.) to your VA. Common sense is required in all aspects of business, right? Virtual, or not.
Yes, you can. However, because a lot of local resources, time and a certain amount of money goes into sourcing for your virtual staff, if our sourcing procedure has indeed begun, and you want to change your mind on the type of virtual worker you need (following submitting your Job Description document), we will class this as utilizing our 10-day guarantee promise, and will present to you just three finalized candidates, based on your second choice only. This then completes our service to you.
Yes. We can source for VA’s who are willing to work depending on the work schedule you have specified. However, if the schedule is during an evening shift in the Philippines then we suggest that you provide a minimal night difference. This is usually an additional amount of at least $50/month.
This will depend on when you would conduct your first performance evaluation with your VA. Most employers provide an increase after 3 months of employment and usually another evaluation is done on the 6th month. This could also vary depending on the company policy you have in place.
If there are any other questions that you may have in relation to our service, please don’t hesitate to get in touch with our Customer Service team – they will get back to you within a 24-hour period (except on weekends), most of the time. You can email them